Stay Connected

Are you a Woodland Hills member who’s not receiving Club

email messages sent via CommunityPass?

Have you already checked your email account’s Spam/Junk folder to see if Club email messages have ended up there by mistake?

Then let’s try to fix that issue!

It may be that your “Email Preferences” don’t reflect your actual preferences regarding Club email, so that’s a good thing to check.

Here’s a step-by-step guide:

1. Log in at CommunityPass, and hover over “My Account” in the top, left corner.

2. Select “Update Account Information.”

3. Scroll to the bottom of the page, to “Email Preferences,” and click “Edit.”

4. Scroll to the bottom of this page too, and look at the three buttons. If the button labeled “General Info” doesn’t have a checkmark, then you won’t receive any Club email messages that aren’t receipts or special alerts.

5. Click “General Info.” Verify that it now has a checkmark.

6. Click “Update Account.”

Please Note: Our 2026 intention is to quiet the chaos by emailing you General Info messages no more than twice a month. We’ve been updating our Web site to help you find the information that matters to you.

Need a hand? Please contact us! We’d be glad to help.